Refund Policy

Dear Valued Patients,

Cancellation by the patient triggers the NO REFUND Policy. Once you have made a payment for services rendered, it is important to note that refunds will not be issued in the event of a patient-initiated cancellation. We allocate significant resources and schedule our medical professionals and staff based on the appointments made

• Rescheduling Policy:
  
  
  • Rescheduling an Appointment:
    • You have the option to reschedule your appointment instead of canceling it, subject to the following conditions:
    • The request to reschedule must be confirmed at least 24 hours before the scheduled appointment time.
    • Your deposit made during the initial appointment booking will still be valid for the rescheduled appointment.
  
  
  • Rescheduling a Procedure:
    • If you need to reschedule a procedure, please note the following guidelines:
    • The new date for the procedure should be selected within a week from the original scheduled date.
    • If the rescheduled date falls outside this one-week timeframe, another consultation will be required before the procedure can be performed.

• Refund Request Process:
  
  
  • Exceptional Circumstances:
    • We understand that exceptional circumstances may arise, leading to the need for a refund. In such cases, we encourage you to contact our office directly to discuss your situation.
  
  
  • Refund Eligibility:
    • Refunds are only considered in exceptional cases where it is deemed appropriate and fair by our management.
    • Refund requests will be reviewed on a case-by-case basis, taking into consideration factors such as the nature of the services, timing of the request, and any extenuating circumstances.
  • Refund Request Procedure:
    • If you believe you have valid grounds for a refund, please follow these steps:
    • Contact our office by phone or in person to initiate the refund request.
    • Provide a detailed explanation, including supporting documentation if applicable, to support your refund claim.
    • Your request will be carefully evaluated by our management team.
    • You will be notified of the decision regarding your refund request within a reasonable timeframe.
  • Approval and Refund Process:
    • If your refund request is approved, the refund will be processed using the same method of payment originally used for the transaction.
    • Please note that processing times for refunds may vary depending on the payment method used and your financial institution policies and could take up to forty-five (45) days.

While we strive to provide exceptional care and address patient concerns, it is important to understand that refunds are generally not provided for patient-initiated cancellations. We appreciate your understanding and cooperation regarding our refund policy.

If you have any questions or require further clarification regarding our refund policy or the refund request process, please do not hesitate to contact our office. Our staff will be happy to assist you.

Thank you for choosing us for your healthcare needs.

Wishing you good health and well-being.

Sincerely,
St. Clair Medical Centre

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